Shipping & Returns

Transit Days

UPS transit and delivery days are Monday–Friday. We only ship UPS for orders that do not require that we ship via truck service.

UPS Time in Transit from 60706 – Harwood Heights (Chicago), Illinois.

UPS Map

Delivery Method

*Please note: Some of our items have extended fabrication times.

UPS – Ground (1–5 day delivery depending on location from Chicago, IL)
UPS – Next Day Air AM (by 10:30 am)
UPS – Next Day Air Saver (by 5:00 pm)
UPS – 2nd Day Air AM (2-day delivery by 10:30 am)
UPS – 2nd Day Air Saver (2-day service by 5:00 pm)
UPS – 3 Day Service (3-day service, no time delivery guarantee)

Holiday Shipping Schedule – U.S. Holidays

Memorial Day – UPS closed, no shipping or delivery of packages
Independence Day – UPS closed, no shipping or delivery of packages
Labor Day – UPS closed, no shipping or delivery of packages
Thanksgiving Day – UPS closed, no shipping or delivery of packages.
Day after Thanksgiving: Normal pickup and delivery of all UPS service levels.
Note: C.J. Anderson & Company is closed both on Thanksgiving and the day after.
December 24 – Christmas Eve: C.J. Anderson & Company is closed, however UPS does provide delivery of packages only.
December 25 – Christmas Day: UPS closed, no shipping or delivery of packages
December 31 – New Year's Eve: Delivery and pickup of air packages only; ground transit closed
January 1 – New Year's Day: C.J. Anderson & Company and UPS closed, no shipping or delivery of packages

When UPS Tracking Says "Billing Information Received"

If tracking shows "Billing Information Received," the order has shipped from our Illinois facility. This status means the UPS label has been generated but not yet scanned into the system, possibly due to driver delay or an unscannable label. In these cases, UPS is still sorting and shipping the package manually.

Please contact us by email sales@cjanderson.com or call 800-252-1910 or 708-867-4002 (Monday–Friday, 7:45 am–4:15 pm Central Time) and we’ll help estimate delivery. You can also track your number at www.ups.com.

Shipping to a P.O. Box

We cannot ship any of our orders to a P.O. Box.

Shipping to an Address Different Than the Billing Address

We can ship to an address different from the credit card billing address. When placing your order, enter your shipping address under the “Ship To” section and the billing address under “Bill To” (if different). You must provide the billing address exactly as it appears on your credit card statement. Please allow additional processing time due to security verification.

Order Pick-Up

We offer Will Call pick-up at:
4751 N. Olcott Avenue, Harwood Heights, IL.

Please call or email to place your Will Call order before arriving. Depending on the items needed, fabrication time or fulfillment may not be available while you wait.

Will Call Hours:
Monday–Friday: 8:00 am – 4:00 pm (Central Time)

Canadian Shipments

Shipping from the U.S. to Canada does not include brokerage fees or duties. Taxes are not included. All prices are in U.S. dollars. Your credit card company will convert charges to Canadian funds. We only ship UPS International—no Purolator, DHL, or FedEx.

International Shipments

We do ship internationally, but our online catalog does not accept international credit card entries. To place an order:

Contact us by email with the items you wish to purchase.
We accept payment via wire transfer only. A $45.00 processing fee will be added to your invoice.
We can estimate freight via UPS International or you may ship UPS Collect using your account number.
Once confirmed, we will send a proforma invoice with wire instructions.

Payment Options

When placing your order through our online catalog we only accept payment by Visa or MasterCard. Your credit card will be charged immediately once you place your order. Please note your order may take 4-6 weeks to fabricate. If ever you are concerned about a lead time, please contact sales@cjanderson.com and inquire about the lead time before making your purchase.

For companies who have established Net 30 Terms and prefer to pay via check, you cannot order directly through our website and accomplish this. Instead, you must create a purchase order and email it to sales@cjanderson.com. We will enter and confirm your order shortly after receiving it. Please use the pricing shown on the website to obtain pricing, making sure to enter any discount codes that may be applicable at the time of your purchase.

Sales Tax

We collect sales tax on purchases shipping to the following states and territories: IL. Use tax laws vary by state. If sales or use tax is collected by your state on internet purchases, it is your responsibility. Duties, taxes or brokerage fees to a non-US address are your responsibility.

Returns

Within 60 days of receipt of your shipment, and only on stock items and materials in active demand, you may return your material for credit. Returns must be made within 60 days from the date of purchase and must have prior authorization from CJA. Returns must be properly packaged, shipped, freight prepaid, and insured. Please contact CJA for a return authorization number. Only items that have received a return authorization number and the proper return documents from CJA will be accepted. Items returned without proper authorization will be refused or returned to the customer at their expense. Custom fabricated items like fixtures, controllers, and unique non-stockable items are non-returnable. The address to send your return will be noted on the RMA paperwork you receive from us. DO NOT send material back without this form.

Click here to complete the CJA Return Merchandise Authorization Request Form

Packing and Sending Your Return

Simply include a copy of the return authorization email from our Customer Service team with your return, and wrap the package securely. Clearly mark on the outside of your package the RGA number. For your protection, we recommend that you use an insured shipping service that provides delivery confirmation such as UPS or US Mail.

Actual shipping charges will be deducted from the product credit unless the return is a result of our error. Simply complete the RMA Form on this page to request an RMA number.

Restocking Charge

All authorized returns are subject to a twenty-five percent (25%) restocking fee.

If your shipment arrives and is missing any parts, no problem. Just contact us within 5 days of the receipt of the order. We will have the replacement items shipped to you from the quickest source available, using the same expedited shipping method you used for your original order. Please note that we cannot exchange items. Simply place a new order for the items you would like. When the original order is returned, a credit will be issued for the items.

Refunds

We will notify you via e-mail of your refund once we have received and processed the returned item. Please allow 14 business days from the date we receive your shipment for the processing of your shipment and the credit back to your account that was used for the original purchase. Actual shipping and handling charges will be deducted from the product credit unless the return is a result of our error.