Payment Options
When placing your order through our online catalog we only accept payment by Visa or MasterCard. Your credit card will be charged immediately once you place your order. Please note your order may take 4-6 weeks to fabricate. If ever you are concerned about a lead time please contact sales@cjanderson.com and inquire about the lead time before making your purchase.
For company’s who have established Net 30 Terms and prefer to pay via check you cannot order directly through our website and accomplish this. Instead you must create a purchase order and email it to sales@cjanderson.com. We will enter and confirm your order shortly after receiving it. Please use the pricing shown on the website to obtain pricing making sure to enter any discount codes that may be applicable at the time of your purchase.
Sales Tax
We collect sales tax on purchases shipping to the following states and territories: IL. Use tax laws vary by state. If sales or use tax is collected by your state on internet purchases, it is your responsibility. Duties, taxes or brokerage fees to a non-US address are your responsibility.
CJA RMA Request Form
Returns
Within 60 days of receipt of your shipment, and only on stock items and materials in active demand, you may return your material for credit Returns must be made within 60 Days from the date of purchase and must have prior authorization from CJA. Returns must be properly packaged, shipped and freight prepaid and insured. Please contact CJA for a return authorization number. Only items that have received a return authorization number and the proper return documents from CJA will be accepted. Items that are returned without proper authorization will be refused or returned to the customer at their expense. Custom fabricated items like fixtures, controllers and unique non stock-able items are non returnable.
Packing and Sending Your Return
Simply include a copy of the return authorization email from our Customer Service team with your return, and wrap the package securely. Clearly mark on the outside of your package the RGA number. For your protection, we recommend that you use an insured shipping service that provides delivery confirmation such as UPS or US Mail
Actual shipping charges will be deducted from the product credit unless the return is a result of our error. Simply complete the RMA Form on this page to request a RMA number.
Restocking Charge
All authorized returns are subject to a twenty-five percent (25%) restocking fee.
If your shipment arrives and is missing any parts, no problem. Just contact us within 5 days of the receipt of the order. We will have the replacement items shipped to you from the quickest source available, using the same expedited shipping method you used for your original order. Please note that we cannot exchange items. Simply place a new order for the items you would like. When the original order is returned a credit will be issued for the items.
Problems or Questions? If you have any problems with your order, please don't hesitate to Contact Us online or toll free at 800-252-1910 or 708-867-4002.
Refunds
We will notify you via e-mail of your refund once we have received and processed the returned item. Please allow 14 business days from the date we receive your shipment for the processing of your shipment and the credit back to your account that was used for the original purchase. Actual shipping and handling charges will be deducted from the product credit unless the return is a result of our error.
Where To Send Your Return
The address to send your return will be noted on the RMA paperwork you receive from us. Do NOT send material back without this form.